Legal

Privacy Policy

Effective Date: March 2026
Business Name: Nexus Health Group
Website: http://www.nexushealthgroup.au

Nexus Health Group is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information: your name, date of birth, and contact details (phone number, email address, postal address); health and medical information relevant to the services we provide including diagnoses, treatment history, and referral documentation; funding information such as NDIS plan details, DVA card numbers, Medicare details, or private health insurance information; information provided by referring health professionals; and information you provide via our website contact forms, email, or phone.

2. How We Collect Information

We collect personal information directly from you when you make an enquiry or book an appointment, during consultations and assessments, or when you complete intake or consent forms. We may also collect information from third parties such as your GP, specialist, NDIS support coordinator, or other referring health professionals, with your consent.

3. How We Use Your Information

We use your personal information to provide physiotherapy, exercise physiology, and occupational therapy services; to process referrals and coordinate your care with other health professionals; to manage appointments, billing, and claims through NDIS, DVA, Medicare, or private health funds; to comply with our legal and regulatory obligations; and to improve our services and communicate with you about your care.

4. Disclosure of Your Information

We may share your personal information with your referring GP, specialist, or other treating health professionals as part of coordinated care; the NDIS, DVA, Medicare, or your private health insurer for billing and claims purposes; third-party software providers who assist us in managing clinical records and appointments (bound by strict confidentiality agreements); and government or regulatory bodies where required by law. We will not sell or rent your personal information to any third party.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely in electronic clinical management systems with access restricted to authorised personnel only. We retain health records in accordance with applicable state and federal requirements.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccurate or out-of-date information, withdraw your consent for us to use your information (where consent was the basis for collection), and lodge a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.

7. Website and Cookies

Our website may use cookies and analytics tools to understand how visitors use our site and to improve your browsing experience. These tools may collect non-identifying information such as your browser type, pages visited, and time spent on the site. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at:
Email: Admin@nexushealthgroup.au
Phone: 0484 592 762

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au.